NLP based Chatbot

We have developed our own Chatbot tool where QBot brings together multiple elements for a good conversational chat. It has enabled quick touchpoints with the customers, enabling a personalized experience. It also gives the context to the LIVE chat agents so that they can solve a customer problem instantly.

These chatbots played a crucial role in delivering immediate assistance and addressing common enquiries. The chatbot implementation was tailored to enable the support team to offer help across various channels such as websites, mobile apps, and messaging platforms. It has effectively provided responses to FAQs, and guided the users through the steps. It has utilized natural language processing (NLP) to solve complex issues and guided human agents when required.